RETURN AND EXCHANGE POLICY

Return/Exchange Policy (Domestic Orders)

We are always willing to help you with sizing, fabric and other details over our social media or WhatsApp chat channel.

However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery.

Please note:

  • We do not offer monetary refunds of any kinds. However, we would love to offer you a new product as an exchange of the old one or website credits.
  • Website Credits are valid for 8 months from the date of issue.
  • You have to drop an email placing a return request on namastayofficial@gmail.com within 7 days of receiving the products.
  • We provide return pick-up at an additional cost of INR 150. The customer can also ship the packet back to us, once the return request is accepted over email.

Return Shipping Address: BG 45, east shalimar Bagh, Delhi, 110088, Contact no- +91 8527277493

  • Please ensure that the tags and packaging should be intact and product(s) should be unused.
  • Exchanges would only be done once against the same order number.
  • Credits will be given to you over as a coupon code that can be applied at checkout.
  • SALES PRODUCTS WILL NOT BE RETURNED OR EXCHANGED

Return/Exchange Policy (International Orders)

No exchange / return is applicable on international orders. For any size, fabric and order related queries please feel free to contact us before you place an order.

Refund/Cancellation Policy

We do not offer refunds. No refund/cancellations will be accepted once the order has been placed as the products.

How To Return?

All our efforts are to make you love the products sent to you. However, if you wish to return please follow the steps.

Step 1: Please ensure your product is in unused condition.

Step 2: Drop us an email at namastayofficial@gmail.com with your order no and reason in the caption. Also note, that you can only return within 7 days of receiving the products.

Step 3: Wait for our reply to your email. We may take 5 working days.

Step 4:You can choose to ship yourself or we can arrange a reverse pick- up for INR150.

Address: BG 45, east shalimar Bagh, Delhi, 110088, Contact no- +91 8527277493

Step 6: After a quick quality check we shall send a coupon code that will be sent by email.