RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE (Domestic Orders)

We want you to absolutely love what you ordered! 

If you ever need help with sizes, fabrics, or styling suggestions, our team is just a message away on WhatsApp or social media — we’re always happy to help before you place your order.

Easy Exchanges

If something doesn’t fit right, don’t worry! We’ll happily exchange any product that is:

  • Unworn, unused, unwashed, unaltered, and undamaged

  • Has all original tags and packaging intact

  • Requested for exchange within 7 days of delivery

Refunds & Store Credits

  • We don’t offer cash refunds, but we’d love to give you store credits or help you choose another product you’ll adore.

  • Your store credits are valid for 8 months, so you can take your time to pick something special.

How to Request a Return or Exchange?

  1. Just send us an email at namastayofficial@gmail.com within 7 days of receiving your order.

  2. Once approved, you can either:

    • Opt for a pickup service (available for a small fee of INR 199), or

    • Self-ship the product to us at the address below:
       BG 45, East Shalimar Bagh, Delhi, 110088
       📞 +91 8527277493

    • Your credits will come as a coupon code on email  — easy to apply at checkout. The Subject Line of the email will be Credits Info from Shop Nama:Stay.

    • Credit email and exchanged items are only sent once the returned /exchanged products reach our warehouse. This process may take 5 to 7 working days.

A Few Quick Things to Know

  • Each item can be exchanged only once.

  • Products bought using return credits can’t be returned or exchanged again.

  • SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN.

  • If your parcel looks torn or damaged, please don’t accept it and contact us right away.

  • If you receive an incomplete or incorrect product, please share a clear unboxing video, so we can sort it out quickly for you. Without the unboxing video, unfortunately we won't be able to provide a solution.

We truly appreciate your support for homegrown businesses like ours. Every Namastay piece is made with love — and we want your shopping experience to feel just as special! 

RETURN AND EXCHANGE (International Orders)

No exchange / return is applicable on international orders. For any size, fabric and order related queries please feel free to contact us before you place an order.

REFUND/CANCELLATION POLICY

As each order is specially prepared with care once an order is placed, we’re unable to offer refunds or cancellations. We truly appreciate your understanding and support.